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FLASHPOINTS

Conventional wisdom says we become more settled with age, and our career paths just seem to organically sort themselves out. Yet it’s estimated that a person will hold any given job for just over four years. Considering the number of years in the workforce, that’s a lot of migration! While the number of career changes may be fewer for entrepreneurs and business owners, it’s still common to move from one venture to another. The reality is, change is constant and no one has it all figured out … nor do they need to. Those who have found emotional nirvana expect, embrace and learn from change. When we stop enjoying what we do, it’s time to move on! In what areas of life do you feel the winds of change blowing?

“I’m just so busy!” is a common complaint and constant struggle for many of us—after all, they don’t call it “busi-ness” for nothing! Okay, so we’ve heard it all before—being a leader of any organization is no 9-to-5 gig. The responsibilities and never-ending lists of to-dos can drain our lifeblood. But now is not the time to isolate and neglect our team. It is, after all, our team that pushes through all the roadblocks and obstacles to support us. So keep some energy in reserve to spur them on toward greatness, too. Is busy-ness a reality of your business, or is it just a state of mind that could do with some re-programming? What’s your relationship to being busy?

If you put off everything till you’re sure of it, you’ll never get anything done. ~ Norman Vincent Peale

A man is only as big as what he lets distract him. ~ John D. Smetzer III

We’re all walking around with the same fears inside us—it’s just that some choose to face them head on. Imagine that tense situation you hate to be put in—introducing yourself to a roomful of people you don’t know, heading a meeting with a potential new investor, making a big financial decision where you can’t foresee the results...the list goes on. The difference between a high achiever and an average Joe is that the achiever finds the courage to face fears and challenge them, time after time. Fear lives in us all, and how we deal with it is what makes or breaks our success. Remember this: in life, there is no use for inaction or cowardice. What’s your relationship to fear?

We’re all walking around with the same fears inside us—it’s just that some choose to face them head on. Imagine that tense situation you hate to be put in—introducing yourself to a roomful of people you don’t know, heading a meeting with a potential new investor, making a big financial decision where you can’t foresee the results...the list goes on. The difference between a high achiever and an average Joe is that the achiever finds the courage to face fears and challenge them, time after time. Fear lives in us all, and how we deal with it is what makes or breaks our success. Remember this: in life, there is no use for inaction or cowardice. What’s your relationship to fear?

One of the most interesting things about business and leadership is the array of characters and clients we work with each day. Think of an ideal client—what makes them a favorite? Are they easy to work with? Are they respectful communicators who express their appreciation? Perhaps it’s their big budget—that’s always nice! Whatever it is, how can we morph the most challenging clients into our favorites? Start by asking specific questions to get to each other’s hot button issues (like inquiring about budget constraints) and define communication styles that are acceptable so that expectations are met. After all, if people don’t know our expectations, they’ll never meet them. When we take responsibility, we make every experience more positive. How will you approach working with your next client?

It’s critical to have a clearly articulated, aspirational and inspiring vision for business and life. Equally important to the written mantra is playing the mental movie, by visualizing the journey and the attainment of our goals. If we don’t believe it’s possible and can’t visualize it, how will we inspire and enlist others to join our cause? Olympians, warriors, peacemakers and empire builders have all used the power of visualization to achieve their goals. Here’s how. Step 1: Create an inspiring vision. Step 2: Believe it! Step 3: Visualize every detail of what success looks, sounds and smells like. Step 4: Play the mental movie over and over, several times every day. Step 5: Take action to make it so. In what ways are you prepared to do the impossible?

Mere satisfaction is the slow death of every relationship. Online review forums buzz with negative banter of mediocre service standards that, left unchecked, will kill any organization. From the very moment of initial contact with a potential customer to long after they’ve experienced a service or product, exceeding expectations is the only way we’ll build longterm loyal clients. World-class organizations design legendary service systems that focus on building fiercely loyal clients, enticing them to expand their relationship by seeking feedback, enhancing products and services based on what they’ve learned and keeping in touch long after the transaction … all the while, offering assurance they’ve made the right decision in doing business with them. What does your customer service process look like?

The determination to push on through failures is one indicator of a true achiever. The person succeeding in business without maneuvering through any roadblocks is indeed a rare exception. The business world is more competitive, dynamic, and inventive these days than ever, so entrepreneurs and business leaders are required to take risks, forge ahead where no other business has gone before, and constantly put their ideas out there to be critiqued. That means facing failure from time to time. But more importantly, it means learning from our trials and daring to undertake them all over again … as opposed to assuming the fetal position and feeling sorry for ourselves. What lessons have you learned from your most recent failure? Have you written them down anywhere so you don’t repeat them?

I overheard a fitness coach giving that advice on how much exercise we should be doing. Interestingly, the same can be applied to leadership and achievement in most areas of our professional and personal lives. There are days when we’re full of energy, ideas and enthusiasm; concern for others; and, we can’t wait to get going. Then there are days when we’re tired and stressed; an unexpected crisis rears its ugly head, and we’re tempted to run the other way. These become our make-or-break times. Times to “just show up” and be present with those in need. Effective leadership isn’t just about speed, power and accomplishment; it’s about doing what’s needed, even when we don’t feel like it. Where should you “just show up” this week?

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